Important: Brazil Customers please leave your CPF or CNPJ number after placed order.

1. Orders processed timely after the payment verification.

2. SERVICE TRANSIT TIME is provided bu the carrier and times may vary particularly during the holiday season. Please contact us if you have not receive the goods overtime, we will get back the solution to you within 24 hours.

3. To help buyers reduce other cost when package arrive local custom, more better if you can leave message in the order.

4. Customs Tax should be paid by buyer, Seller can not support and Customs Tax.

5. Remote Area Fee: For Remote area, DHL/Fedex/UPS/TNT will charge extra”Remote Area Fee”, please understanding it.

Payment

1. We accept Alipay, Western Union and T/T. All major credit cards are accepted through secure payment processor ESCROW.

2. If you can't checkout time immediately after auction close, please wait for a few minutes and retry.

Return/refund

1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. Shipping cost is bear by both seller and buyer in half.

2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, sprcific reason for the return. We only accept return the goods by Post or EMS.

3. We will bear all the shipping cost if the product(s) is (are) not as advertised.

Guaranty

1. 12 Months Manufacturer Warranty (Excluding contrived damagement or misusage). Any product will be tested in 100% before delivery.

2. Defective items MUST BE reported and returned within the warranty period(in the original packaging, if possible). You must tell us the defect of device and Order number.

2. Customers are responsible for return shipping to us with proper packaging to repair, and then we would be responsible for resending shipping to the buyers. Please contact us first before you would like to return it. We will provide the complete address.

3. If something is unsatisfactory, please contact us to solve the problem. It is our pleasure to correct it.

Feedback

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important! We request that you contact us immediately Before you give us neutral or negative feedback, so that we can satisfactorily address your concerns.

We appreciate 5-stars positive feedback, it's good for our longterm business, More importantly, the true evaluation could help many buyers and enhance the credibility of honest seller.

If you have any question please contact us, we are happy to answer all your questions and offer answer within 24 hours.

Company profile

Volks is a high-tech enterprise which specializes in designing ,manufacturing and selling Optical fiber meter, TV signal level meter and digital satellite finder to domestic and overseas market. Our company has a good cooperation with many CATV with many CATV network operators worldwide,including Southease Asia, Middle East,Europe, Australia and America etc, well as providing service and professional solutions.